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TERMS & CONDITIONS
BOOKING AND PAYING
When we accept your booking we will send you a confirmation
details by fax or e-mail within 7 days of your booking being
made. You need to check the details when you get it by e-mail or
fax you must make sure all the details are correct. Deposit orin
case of last minute situartions the total amount of booking must
be received within 7 (seven) days of booking. You must pay the
"rest of the balance (of the holiday and travel arrangements or
travel arrangements at least 6 (six) weeks before your departure
date. If you book within 6 (six) weeks of leaving you must pay
the total price of the holiday and travel arrangements when you
book. If we do not receive your payment the price of your
holiday and travel arrangements by the date it is due, we may
cancel your booking of the holiday and travel arrangements. If
we do this we can keep all deposits you have paid and you will
have to pay a cancellation charge.
IF YOU WISH TO MAKE CHANGES
If you want to change any of the details of your booking after
we have confirmed it, we will do our best to help you, although
we cannot guarantee that we will be able to do this.However if
you wish to make any changes within 6 (six) weeks of departure,
we may ask you to pay cancellation charges shown on the scale
below.
IF YOU CANCEL
If you want to cancel your travel arrangements, you must send us
a cancellation instruction in writing. We will cancel your
booking from the date we receive and acknowledge your written
instruction to do so. You should send any notice of cancellation
by recorded delivery post or by fax. We will work out
cancellation charges as set out below.
Leave within which we receive written notice
Period before you Amount of cancellation
Over 45 days Deposit only
29 to 45 days 50 %
22 to 29 days 70%
14 to21 days 90%
0 to 14 days 100%
IF WE MAKE CHANGES OF CANCEL YOUR
HOLIDAY AND TRAVEL ARRANGEMENTS
From time to time it may be necessary to make
changes to, our cancel your holiday and travel arrangements
after we have accepted your booking and we reserve the right to
do so. Most changes are minor and in all cases we will tell you,
as soon as possible before the date on which you are due to
depart. Occasionally we may need to make a Major change, if we
do make any major changes, you must let us know as soon as
possible if you wish to accept the changes or cancel the holiday
and travel arrangements with a fail refund, Where we have
accepted your booking and we find that we have to cancel it
before it is due to start for any reason other (hand fault or,
where you cancel the holiday and travel arrangements.
Because you do not wish to accept a major change by us, you can
either:
a) Accept a
changed agreements, or
b) Purchase
another holiday and travel arrangements from us, or
c) Cancel you
holiday and travel arrangements.
Important Note:
We cannot accept any liability or responsibility and order
compensation in circumstances where the performance of the
agreement is prevented by Reasons, Such as war, threat of war,
riot, civil strike, terrorist activity, natural or nuclear
disasters, earthquakes, fire, flood, adverse weather conditions
and other events beyond our control, Sisan Tours Travel Agency reserves
the right to change or alter these publish tours without any
prior notification.
OUR LIABILITY TO YOU
We accept responsibility for any death, bodily injury or
illnesses caused to you as a result of the proven negligent acts
and/or omissions of our employees, agents, suppliers, and sub-contractors
and their servants and/or agents while acting within the scope
of, or in the course of, their employment, we also accept
responsibilities for any damage caused to you as a result of any
failure to perform, or improper performance of the service we
have agreed top provide to you, Accept where such failure or
performance of the services we have agreed to provide to you,
accept where such failure or improper performance is not our
fault or that of suppliers:
a) such failure is
attributable to you or a member of your party.
b) such failure is
attributable to a third party unconnected with the provision of
the services to be provided to you and is unforeseeable or
unavoidable.
c) such failure is
due to force majeure (see important notes)
YOUR RESPONSIBILITES
You must insure that you and the rest of the party have valid
passports and any appropriate visas. You should check which
vaccinations are required for your chosen destinations with your
doctor, if you are hiring a car make sure your driving license
is valid and comply with all local requirements. You must be
responsible for the behavior of yourself and your party, we can
refuse to accept you as a customer or refuse to continue dealing
with you if your behavior is, in our opinion, or hotelier or
other authority, disruptive, dangerous or annoying to other
people or property, we will not pay any refund or any cost
incurred by you if your behavior is unacceptable. You must tell
us if you have an existing medical problem or disability, which
may require assistance before you book your holiday and travel
arrangements Airline requirements state that women 28 weeks or
more into pregnancy at the time of return travel must have a
doctor's certification that they are fit to travel. Nominally
permission to travel refused after 32 weeks.
ACCOMODATION AND RATING
The relevant authorities in each country set
official ratings. Different countries have different criteria
for rating hotel and holiday and travel arrangements
accommodation and therefore a 3 Star hotel in once country will
not necessary offer the same facilities as a 3 star hotel
elsewhere. To help you in your choice of accommodation we have
devised a rating system based upon the opinion of our managers
in the TURKEY and our representatives. There may be guests from
other countries staying at your accommodation and therefore
facilities and entertainment may vary according to the variety
and ages of such guests. Some hotels have twin or double-bedded
rooms where a third or fourth bed can be added, in most cases
the 3"' or 4" bed may be a camp bed or a divan and the room may
well run out of space.
TRANSFERS
You will be met and transferred from the arrival to your
destination by one of our company vehicles with person who
is holding up a sign bearing your name on it. The time schedule
wich will be determined reciprocal will be abeyed by each other.
If the customer is not on the spot on time, this situation will
not be under our company'sresponsibilty.
IF YOU HAVE A COMPLAINT
We aim to provide you with an enjoyable holiday and travel
arrangements, but if a problem should arise you must report it
immediately to our local representatives or the supplier of that
Service so that we are given an opportunity to resolve the
problem on the spot. If you remain dissatisfied you must then
notify us in writing by recorded delivery ouoting your date of
departure and booking reference within 14 days of your rectum
from your holiday and travel arrangements. We will not accept
liability for any complaints reported to our agent/representatives
or suppliers in the resort not for any complaints received in
our office after 14 days period. We always aim to resolve any
complaints amicably.
SPECIAL REQUESTS
We will do our best to pass on any special
requests to the appropriate persons/suppliers. However we cannot
guarantee that special requests will be met.
TRAVEL INSURANCE
We highly recommend that you purchase comprehensive travel
insurance before departure. |
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Ege
Vista Tic. Mrk. No.3/G Kusadasi - TURKEY
Tel: +90 256 612 65 50 (pbx) Fax: +90 256 618 24 08
info@ephesusguide.com
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